Privacy policy

Effective Date: July 23, 2025
Last Updated: July 23, 2025

Welcome to Eshe Honey. We are committed to protecting your personal information and respecting your privacy.

This policy explains how we collect, use, store and protect your data when you visit our website or purchase from us.

1. Who We Are Eshe Honey

is an artisan honey and beeswax business based in the UK. Our website address is: www.eshehoney.co.uk

If you have any questions about this policy or how we handle your data, please contact:

Data Controller: Eshe Honey
Email: hello@eshehoney.co.uk
Postal Address: Inglehurst, 3 Clementina Road, Blundellsands, Liverpool L23 6UR

2. What Information We Collect

We collect and store personal data that you provide to us when you:

  • Place an order on our website
  • Subscribe to our newsletter
  • Fill out a contact form
  • Enter a competition or promotion
  • Communicate with us via email or social media

The data we may collect includes:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Order history and payment details (via our secure payment processor)
  • IP address and browsing data (via cookies – see Section 7)

We do not collect or store your full card details; all payments are securely processed via [Stripe/PayPal/Shopify Payments].

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order or enquiry
  • Provide customer service and support
  • Send you marketing emails (only if you’ve opted in)
  • Improve our website and services
  • Comply with legal or regulatory requirements

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity: to process and fulfil your order
  • Legitimate interests: to run our business and provide customer service
  • Consent: for marketing emails and newsletters (you can withdraw at any time)
  • Legal obligation: to comply with HMRC and other legal requirements

5. How Long We Keep Your Data

We only keep your personal data for as long as necessary:

  • Order and transaction records: up to 7 years (for accounting/legal compliance)
  • Marketing emails: until you unsubscribe
  • Enquiries: up to 12 months from last contact

6. Who We Share Your Data With

We do not sell or rent your data to third parties. We may share it with trusted service providers who help us run our business, such as:

  • Our website host (Shopify)
  • Payment processors (e.g., Stripe, PayPal)
  • Courier services for delivery
  • Email marketing platforms (e.g., Mailchimp)

All third-party providers are required to process your data securely and only for the purposes we specify.

7. Cookies

Our website uses cookies to improve your experience and understand website traffic. You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict how we process your data
  • Withdraw your consent (for marketing)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, email us at hello@eshehoney.co.uk.

9. How We Protect Your Data

We take appropriate security measures to protect your data, including:

  • Secure website with SSL encryption
  • Password-protected systems
  • Data access restricted to authorised personnel only

10. Changes to This Policy

We may update this policy occasionally. If we do, we’ll notify you via our website or by email if appropriate.

Questions?

Please feel free to contact us at hello@eshehoney.co.uk

Cookie Policy

Effective Date: July 23, 2025
Last Updated: July 23, 2025

This Cookie Policy explains what cookies are, how we use them at Eshe Honey, and how you can manage them.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website. They help the website remember your actions and preferences - such as login, language, or items in your cart - so you don’t have to re-enter them each time. Cookies can also help us understand how visitors use our site, so we can improve your browsing experience.

2. Types of Cookies We Use

We use the following types of cookies on our website:

a) Essential Cookies

These are necessary for our website to function properly — for example, enabling shopping cart functionality or secure payment processing.

Example:

  • Remembering items in your basket
  • Enabling checkout and payment

b) Performance & Analytics Cookies

These help us understand how visitors interact with our website, which pages are most popular, and if users experience any errors.

Example providers:

  • Google Analytics
  • Shopify/Squarespace built-in analytics

c) Functionality Cookies

These remember your preferences (like language or region) to provide a more personalised experience.

d) Marketing Cookies (if applicable)

We may use these to show you relevant ads or promotional content based on your browsing behaviour.

Note: We only use marketing cookies with your consent.

3. Managing Cookies

When you first visit our site, you’ll be asked to accept or manage cookies. You can also change your settings at any time via your browser:

  • Google Chrome: Instructions
  • Safari: Instructions
  • Firefox: Instructions
  • Microsoft Edge: Instructions

Please note that disabling some cookies may affect website functionality.

4. Changes to This Policy

We may occasionally update this Cookie Policy. When we do, we’ll update the date above and let you know if significant changes are made.

Questions?

If you’d like more information, please contact us at: hello@eshehoney.co.uk